Onsite Servicing

ONSITE FORKLIFT REPAIR SERVICE

1. Service Overview

The Onsite Service provides repair and troubleshooting solutions for forklifts directly at the customer’s warehouse or factory. With a team of experienced technicians and specialized equipment, we help minimize downtime and ensure continuous operations.

2. Scope of Services

• Onsite inspection and fault diagnosis
• Engine system repair
• Electrical system repair
• Controller repair
• Hydraulic system troubleshooting: weak lifting, oil leaks
• Inspection and repair of braking, steering, and transmission systems
• Onsite replacement of genuine spare parts (subject to availability)
• 24/7 emergency support (depending on service package)

3. Benefits of Onsite Service

• Reduced downtime: No need to transport forklifts, saving costs and reducing logistics and labor expenses
• Fast response: Technicians arrive and resolve issues promptly
• Onsite consultation: Recommendations for proper operation and maintenance
• Transparency: Clear quotation before repair

4. Service Process

• Request intake: Via hotline/email/Zalo
• Preliminary diagnosis: Remote guidance for initial inspection
• Technician dispatch: Technician arrives onsite
• Inspection & quotation: Identify root cause and cost
• Repair execution: Proceed immediately upon customer approval
• Testing & handover: Verify operation after repair

5. Response Time (SLA)

• Urban areas: 4 – 12 working hours
• Nearby areas: 12 – 24 hours
• Remote areas: 24 – 48 hours
  (Faster priority may apply for customers under service contracts)

6. Service Commitments

• Well-trained and certified technicians
• Use of genuine spare parts
• Clear post-repair warranty
• Technical support after service
• Equipment condition reports and periodic recommendations

7. Recommended Service Packages

• Onsite Repair (On-demand): Repair when issues arise
• Onsite Maintenance (Scheduled): Combined maintenance and inspection onsite
• Full Service Contract: Comprehensive maintenance, repair, and spare parts package

8. Conclusion

The Onsite Service is an optimal solution to help businesses maintain continuous operations, minimize risks, and optimize operating costs. Contact us for fast and professional support directly at your facility.